Frequently Asked Questions

1. What does “MERV rating” mean?

MERV (Minimum Efficiency Reporting Value) measures how effectively an air filter traps particles. The higher the MERV rating, the smaller the particles it can capture.

  • MERV 8–10: Basic dust and pollen control
  • MERV 11–12: Enhanced protection against pet dander, mold, and fine dust
  • MERV 13: Maximum filtration — captures bacteria, smoke, and allergens

2. How often should I replace my Allio filter?

For optimal performance, replace your filter every 2–3 months (or more frequently if you have pets, allergies, or live in a high-pollution area).

3. Do Allio filters help with odors?

Yes — our Carbon-Enhanced filters absorb odors, smoke, and gases for fresher, cleaner air throughout your home.

4. Are Allio filters compatible with my HVAC system?

Yes! Allio filters are available in standard industry sizes and fit most residential HVAC systems. If you’re unsure, check your unit’s manual or contact our support team for sizing guidance.

5. Are Aromely aroma oils safe for pets and children?

All Aromely oils are made from premium-grade, phthalate-free ingredients. However, like all fragrance products, we recommend using them in well-ventilated spaces and keeping them out of reach of pets and children.

6. How long does one bottle of aroma oil last?

Depending on your diffuser model and intensity setting, a 120ml bottle typically lasts 3–6 weeks with daily use.

7. Can I use Aromely oils in other diffusers?

Yes — our oils are compatible with most waterless and nebulizing diffusers. However, for the best performance, we recommend pairing them with Aromely diffusers designed for precise scent control.

8. How do I control my Aromely smart diffuser?

Most models, such as the ARO MAX, ARO PRO, and ARO X25, feature Bluetooth connectivity through the Aromely App, allowing you to adjust intensity, schedule diffusion times, and monitor scent levels directly from your phone.

9. Do Aromely diffusers require water or heat?

No — All Aromely diffusers use cold air nebulizing technology, which transforms aroma oils into a fine mist without water or heat, preserving their true scent quality.